FAQ

COUNTERFEIT FAQ


I found harp products for sale on an auction website. Are they authentic?

Auction websites do not generally guarantee the authenticity of the products sold on their sites. For this reason, there may be counterfeit goods available through auction sites, despite language from the seller that the item is genuine or authentic. While we regularly monitor auction sites to locate and take down infringing product listings, counterfeiters continue to post listings for fake products, and we cannot assure that any given listing for a harp product is genuine nor do we authenticate merchandise that is purchased from an auction site. Our authorized retailers do not sell on auction sites or trade boards


I found a website that looks legitimate and sells harp products. Is it real?

Probably not. As more commerce moves online, the sale of counterfeit goods has also shifted to the internet. Frequently known as “rogue websites” these sites mirror the look and feel of the official shopharp website, or otherwise create the impression that they are associated with harp, when in fact their products are fake.

Many of these sites actually copy photographs and/or text directly from our official site. In addition, they may offer a believable discount on the suggested retail price of an alleged harp product to make consumers believe they are receiving a good deal on a real product, ultimately you may receive a low quality fake, or nothing at all.

Harp does not have an online outlet website.

Warning! Just because one or more of the following points may be true about a website does NOT necessarily mean that it is an authorized retailer:

The website’s domain name contains the words HARP ;
The website appears in a search engine result;
The website links to shopharp.com ;
The website has the look and feel of the HARP brand;
The website uses HARP photographs or product images;
The website claims to be an “official” HARP site;
The website claims to offer HARP products at a discount.

While we cannot list all unauthorized websites selling counterfeit HARP merchandise, below are just a few examples of such websites. If the website you find does not appear on this list, do not assume it is legitimate.

shopharpflatsale.com
harpbagsnew.com
shop-harp.com
outletharp.net
harpoutletfactory.com
luxhandbagsale.com
newshopharpoutlet.com


Where can I find genuine harp products?

Authentic harp products are available in our harp stores , resellers , retailers , boutiques, harp outlet stores, and online at www.shopharp.com . You can also find our products in select authorized department stores and specialty stores. To find official stores near you, visit www.shopharp.com/stores.

Our company does not offer merchandise for sale through individuals, street vendors, flea markets, unauthorized retail locations, Internet auctions, or at house parties. If you buy an alleged Harp product through an unauthorized dealer, you could be purchasing a counterfeit.


Why should I care about counterfeiting?

Counterfeiting is illegal. Counterfeiters unfairly profit at the expense of legitimate business owners and harm the economy through lost revenues, jobs, and taxes. According to the International Chamber of Commerce, counterfeiting accounts for 5-7% of world trade, worth an estimated $600 billion a year.

Counterfeit merchandise also deprives you of the assured high quality standards embodied in the Harp brand. Counterfeit products do not undergo our inspection or testing processes. In addition, counterfeiters may not adhere to safety, health, or wage regulations, such as anti-sweatshop and child labor laws. Counterfeiters have also been linked to identity theft and organized crime. Consequently, when you purchase a counterfeit product, not only are you likely to receive a poor quality product, but you are likely supporting illegal activity.


What is Harp doing to combat counterfeiting?

We have developed a comprehensive program to combat the unauthorized production and sale of our merchandise. We participate in numerous enforcement efforts throughout the world, including cooperation with customs authorities and law enforcement agencies to stop the shipment of counterfeit goods, criminal and civil legal actions against counterfeiters, and the takedown of counterfeit websites, fraudulent online auction listings, and unauthorized sponsored links.

In the past year, we’ve disabled more than multiple websites selling counterfeit merchandise and worked with law enforcement worldwide to seize nearly half a million counterfeit harp items.


What should I do if accidentally purchased counterfeit goods and want to report the website?

You can report the site to harp at info@shopharp.com .

Please provide as much information as possible, such as:

  • Location of the merchandise (i.e., retail, street vendor, website, factory, etc.);
  • Number of products offered;
  • Type/style of products offered;
  • Any other brand name products that may be present.

Thanks for your help!

SHIPPING METHODS & COSTS

Harp ships to the entire 29 states of india free of cost. how ever international shipping comes at a price , Shipping methods offered during checkout may vary based upon the shipping address provided. we may choose various shipping companies from time to time.





International Shipping

For deliveries to europe and asia and united states expect three to seven days of shipping time plus some days for extra time for customs clearance ,; the shipping cost is determined at checkout and will vary based upon freight fees.
You will not be charged for any item until it has shipped from our distribution center


Shipment Order

We will ship orders to the address you indicate as long as it meets the address requirements detailed on shopharp.com . All purchases from shopharp.com are made in accordance with the terms and conditions found on the website. Upon delivery of your items to the carrier, you will assume risk of loss as well as ownership of items purchased through the website, and you will be responsible for filing any claims with the carrier for damaged and/or lost shipments.


Refusal Of Delivery

If you refuse delivery of an order you’ve placed, it will be returned to our warehouse and you will receive a refund for the merchandise and tax paid. Shipping charges are nonrefundable.


Order & Shipping Confirmation Email

You will receive an order-confirmation email once your order has been submitted into our system (this may take up to 24 hours ). Once your order has shipped, we will send you an email confirmation that includes the tracking number for your package.

PAYMENT METHODS


We accept the following forms of payment:

● American Express
● MasterCard
● Visa
● Discover
● PayPal
● HARP Gift Card
● Cash
● Bankers cheque

Please note:
We do not accept JCB, checks, or money orders.
We accept most credit cards with an international billing address. Please refer to International shipping for the list of countries we ship to.


Using A Promotional Code

When we have special offers that can be applied to your order, we provide promotional codes in our marketing emails. In order to take advantage of these promotions, you must enter the promotional code in the space provided on the Shopping Bag page and hit the “Checkout” button. The value of the promotion will be applied to your order at checkout and will not appear on a line-item basis..


Order Cancellation

Once an order is submitted, it cannot be changed or canceled. In the event that we have to cancel your order because merchandise you have selected is out of stock, we will contact you with a follow-up email.


Sale TAX / VAT

All our prices inclusive of Vat / sales tax unless otherwise mentioned at the check out page. we are based out of new delhi , standard Delhi sales tax/ vat will be charged in accordance to the local laws.


Shipping Error & damage Product

In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace that item or accept it for a full refund at our expense. Harp will provide a prepaid shipping label to expedite the return for orders shipped within the india. To receive your shipping label and arrange to replace your product, please contact harp customer care email customer@shopharp.com or at +91 11 22140740 between 9 AM and 12 AM , six days a week , Unfortunately on sundays we are closed.

Harp customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur. Harp is not liable for any damages from a third-party shipping service.


What Are Your Return Policies

Full price merchandise can be returned for a full refund or exchanged within 15 days of the delivery date.
Sale merchandise can be returned for a full refund or exchanged within 7 days of the delivery date.
Items returned past the time frames outlined above may be returned in exchange for HARP Gift Card only. The amount of the Gift Card will be the current selling price of the items returned.
Please note the following exceptions:
● Exchanges are not offered on international orders.
● Exchanges are not offered on PayPal orders. Returned merchandise will be processed as a refund to your PayPal account.
Items marked FINAL SALE cannot be exchanged or returned at any time. All items purchased through Facebook Sale Events are final sale.
We will only accept returns for items that have not been worn, altered or washed or used. All tags must be attached. product returns must be in the original condition – HARP DOES NOT ACCEPT MERCHANDISE THAT IS USED OR WORN.
Merchandise that is eligible for returns may be returned free of charge.
Any merchandise purchased in the outlet stores is returnable only to the outlet stores. Outlet merchandise will not be acceptable for return in the full price retail stores.
Please note, we do not accept returns on sample-sale merchandise. All sales are final.
Upon receipt of returned goods, HARP reserves the right to deny refund if the merchandise does not meet return-policy requirements.
Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error.
The customer is required to pay shipping on return orders sent from within the use.
Please send your returns to:
HARP RETURNS DEPARTMENT
173 FUNCTIONAL INDUSTRIAL ESTATE
PATPARGANJ INDUSTRIAL AREA
DELHI 110092
For additional information and return instructions, please send us a email at info@shopharp.com

HOW DO I CLEAN MY HARP PRODUCT?
I CAN’T SEEM TO FIND A PRODUCT ON THE ONLINE STORE. WHERE CAN I FIND IT?
WHERE CAN I FIND HARP SUPPLY PRODUCT IN MY CITY/COUNTRY?
DOES HARP DO PRICE MATCHING/ADJUSTMENTS?
WHAT IS COVERED UNDER WARRANTY?
WE ARE A DISTRIBUTION BUSINESS AND WOULD LIKE TO DISTRIBUTE HARP. WHO SHOULD WE CONTACT?


How do I clean my Harp product?

We recommend using wet cloth or dry cleaning the product hanging to air dry. We do not recommend using the washing machine.


I can’t seem to find a product on the online store. Where can I find it?

If a product is not found on our website, it is most likely out of stock. However, it may still be available at your local harp retailers. Please submit a request and a customer service agent will respond to you shortly info@shopharp.com


Where can I find harp Supply product in my city/country?

Fill out our contact form to obtain a list of your local retailers.


Does Harp do price matching/adjustments?

Harp does not price adjust to match other retailer’s pricing.
All sale items are final sale and are not eligible for a price adjustment, return, or exchange
How do I file a warranty claim?
If you are located in india, photographs of the defect are required. Once the photos of the defect are inspected and the warranty claim has been approved, we will issue the consumer a discount code to our online store for the corresponding monetary value of the item. The value of the discount code will be equivalent to the MSRP (manufacture suggested retail price). The discount code will only be valid for a single use and will expire one year from the date of issue.
Online purchases made directly through the Harp online store are eligible for a refund if requested. Items purchased from authorized dealers are only eligible for product replacement through the respective information on warranty card..


What is covered under warranty?

Bags & Accessories
Harp offers a limited six months warranty that guarantees all products to be free of defects in material and workmanship starting on the date of purchase from an authorized retailer.
Harp will replace any products found to be defective within the range of common and everyday use. Our warranty does not apply to damage caused by accidents and/or wear and tear. Our only responsibility shall be limited to the refund or replacement of the defective product.
The limited six months warranty only applies to products that have been purchased from authorized Harp retailers. All warranty claims must be accompanied by the original purchase receipt.
Warranty is automatically voided if any modification, change or alteration has been made to the product. Modification include but are not limited to embroidery or iron on patches.
When filing a warranty claim directly through Harp, please submit high quality photos and a clear description of the defect.
*Bags and Accessories includes: backpacks, duffles, luggage, messengers, totes, hip-packs, travel accessories, wallets and pouches, computer and iPad sleeves.


We are a distribution business and would like to distribute Harp. Who should we contact?

Thank you in advance for your interest in working with Harp. Please indicate the name, location and website for your distribution business on our contact form and someone will get back to you shortly.
If your question was not answered above, please fill out our contact form and we will get back to you shortly regarding your inquiry at info@shopharp.com

I would like to sell Harp products. Who should I contact?

In order for us to direct you to the sales representative in your territory, please provide us with the name and location of your store, pictures of your shop and other brands you carry on our contact form. If you are an online business, please specify the URL of your website. send us a detailed email at info@shopharp.com